On-Site & IT Support

Which tile to pick

Something in Epic? for anything inside Epic: an error, an order that will not go through, a workflow that will not complete, access you should have. Something Broken? for a device or any application other than Epic. Something New? for new access, equipment, or software. Remote Access for the BYOD request. My Items to check a ticket you already submitted.

The Something in Epic? tile is live for the scheduling soft live only until go-live. Until October 24, report Epic problems through Something Broken?.

Since October 24, every Epic problem goes through Something in Epic? so it reaches the Epic support teams directly.

Fill in a phone number and location, pick the affected Epic application, add the MRN or CSN if the form asks, check the urgent box only for patient care, patient safety, or something that stops your work, and paste a screenshot into the description. Step-by-step tip sheet (PDF).

Required before Haiku or Canto will connect on your personal phone or iPad. Setup details

An outside office asking for access to Freeman records requests its own account at epiccare.freemanhealth.com. Questions about connecting an organization go to Drew Hartley, Business Development Manager, AKHartley@freemanhealth.com, 417-347-3677. Freeman Medical Staff do not need an account.

Epic terms, Freeman acronyms, and the words this hub uses.

Clinical decision support alerts and order set changes, both through IT Service Request.

First day: start at the Ball Building

New recruits, seek out Bridget Carlton or Lisa Paugh.

Badges

Human Resources, 2nd floor of the Ball Building, for all locations.

Wi-Fi: use the VIP network

For a stable clinical connection, join VIP with your Freeman username and password. If it does not connect, submit an IT service request ↗.

Bridget Carlton

Physician Recruiter

BBCarlton@freemanhealth.com Call: 417-347-3579 Fax: 417-347-9510

Lisa Paugh

Physician Recruiter

LCPaugh@freemanhealth.com Call: 417-347-3773 Fax: 417-347-9510