Day One and Week One

Press F1 anywhere in Epic

F1 opens the Physician Learning Home: hundreds of one-page Freeman tip sheets with screenshots, one bite-sized workflow each (writing a note, finding your patients, cosigning). Forgot what training covered? Look here before you find a vest. It stays available after go-live.

Find a Super User in your building

Super Users wear black vests and are on every unit and in every clinic, for at-the-elbow help. Most do not have a phone line: track one down in your building and talk it through.

Around 650 Freeman Super Users work alongside Epic floor support staff, who round every unit and clinic day and night for the first days, then taper over two weeks. Both are visibly marked.

Still stuck? Your Epic Physician Champion or service line director

You should know who your service line director is and who the Epic Physician Champions are in your area. Champions have extra Epic training and wear the Physician Champion badge buddy: ask them.

Every day at 5:00 PM for the first two weeks, Physician and APP Champions bring what is truly broken (a med that will not go through) so resources move fast; extra-click frustrations go on the optimization list.

Your specialty exemplar, if you have one

Practicing physicians and advanced practice providers (APPs) from other Epic organizations, matched to your specialty, on site four to five days to round with you, tune your settings, and unstick workflows. See who is coming, and when →

Something broken? Call the Command Center

417-347-4500 24/7

Call or file a ticket for what is actually broken: a device that will not work, an order that will not go through, access you should have but do not. The same number is the IT Support Help Desk: logins and passwords, Epic access, Dragon, missing icons, and hardware. IT, Epic, and leadership work in one room, patient safety issues first.

Or submit a service request at fhsitsm.saasit.com. Until October 24, report Epic problems through the Something Broken? tile.Epic problems go through the Something in Epic? tile, so they reach the Epic support teams directly. Add the medical record number (MRN) or contact serial number (CSN) if the form asks, and paste a screenshot. Which tile to use is on the On-Site & IT page.

An idea to make Epic better

Not broken, just slower than it should be, or extra clicks? Send it to Epic Suggestions. Your Super User can tell you first whether it is a how-to question.